Archive for November 18, 2013
Did you know that there are four tiers to IT support? The reason being is that these IT support divisions are to better serve the business or customer base by providing the best possible service in the most efficient possible manner. The most common multi-tiered IT support structure usually revolves around a three-level IT management system.
The first tier is largely responsible for the basic customer issues. It’s here that you’ll hear the computer services specialist ask if you’ve tried turning it off and on again. The job of a tier one specialist is to gather the customer’s information, and determine the their issues. They do this by analyzing the symptoms and figuring out the underlying problem. It’s important for